Антикризисное управление (Crisis Management)

While we do not propose a formal definition of the word crisis in this manual, we treat any event that can, within a short period of time, harm your institution’s constituents, its facilities, its finances or its reputation as a crisis.
Crisis management is the art of making decisions to head off or mitigate the effects of such an event, often while the event itself is unfolding. This often means making decisions about your institution’s future while you are under stress and while you lack key pieces of information.

1. The Art of Crisis Management……..………………..…………………………………...……....….3
2. Introduction………………………………...…………………………………….…………………..……....3
3. Planning..………………………………………………..…………………………………….....................4
4. Creating a Crisis Team………………………………………………….…………………..….....….…..7
5. Business Continuity ……………………………………….…………………………….....…………......9
6. 10 rules of crisis management …….………………………………………….………….……......10
7. Crisis Management Model………………………………………………………………………………13
Conclusion………………………………………………………………………………….………..…………….15

Reference…………………………………………………………...………………………………………….....17