Customer satisfaction measurement

Good morning. Let me introduce myself. My name is Khristina Butrim and today I’d like to present you my future research. Here on the slide you can see the theme of my work. Well, basically I am going to investigate such subject like CUSTOMER SATISFACTION that is considered to be quite a broad concept. So I am planning to focus on CS in aviation industry, to be even more precise in such Russian airline company like Aeroflot.