Автор работы: Пользователь скрыл имя, 15 Апреля 2014 в 19:59, реферат
1. Management is a process of using organizational resources to achieve organizational goals effectively and efficiently through planning, organizing, leading, and controlling.
A manager is a person responsible for supervising the use of an organization’s resources to meet its goals.
Efficiency is a measure of how well or productively resources are used to achieve a goal.
Effectiveness is a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.
2. Planning is a process that managers use to identify and select appropriate goals and course of action.