Единая классификация гостиниц по уровню комфортности

MINISTRY OF GENERAL AND PROFESSIONALEDUCATION OF THE RUSSIA FEDERATION THE EDUCATIONAL INSTITUTION OF HIGHER AND PROFESSIONAL EDUKATION TYUMEN STATE OIL AND GAS UNIVERSITY

 

 

 

 

 

Единая классификация  гостиниц по уровню комфортности

 

Uniform classification of hotels in terms of comfort

 

 

 

                                                                           Author : Petrusha A.K.  

Supervisor: Pashina A.V.

 

 

 

 

 

 

 

 

Tyumen 2013

 

 

An analysis of global trends in the hospitality industry suggests that this area of activity has a high rate of development and

bring substantial revenues to the countries where it is given enough

attention. Modern domestic hospitality industry is in the making, with great difficulty overcoming the obstacles that arise on its way.

Uniform classification of hotels in terms of comfort

 

The best 5 * hotels is assigned, and the lowest level of quality hotel services corresponds to a 1 *. Also in the appropriate classification adds another hotel so-called "de luxe" having a comfort level above 5 *.

However, there are many hotels that could get certified for a 5 * but deliberately understate the category itself in order to reduce tax costs.

As for pricing, the hotels here have a certain freedom, and you may encounter a situation where the prices of almost the same numbers in the hotels of different categories may be very close.

Fluctuations in the prices in the hotels are quite significant one bit. For example, in Barcelona for a double room with all the amenities in the hotels 5 * have to pay from $ 205 to $ 350 per night, in 4 * hotels - from $ 100 to $ 230 in 3 * hotels - from $ 85 to $ 160, in hotels 2 * - from $ 60 to $ 105 and 1 * hotels - from $ 25 to $ 100.

When choosing a hotel, you should think about choosing a level of comfort.

Tools needed for a good holiday in a 3 * - star hotel, can not be worse than a 5 * star. Naturally, all 5 * hotels comfortable than 4 * or 3 *, and even more - or 2 * 1 *.

Classification of hotels

 

Stellar (or in the form of crowns) hotel classification adopted in almost all European countries. It should be added that a certain understanding of a particular level of service at the hotel provide not only match a certain amount of stars, but also detailed the cryptogram, which is characterized by the hotel for special directories published by national or regional authorities for tourism, international hotel companies and large tour companies. In practice, a nearly 50 characters, which in turn can tell if a particular shop or hotel currency exchange office, a tennis court and sauna, swimming pool and restaurant. In addition, many hotels have their own websites. Unfortunately, the information on them is not always true.

In the U.S. and in other countries in the Americas, do not use the classification adopted in the Old World. The level of service is determined by the occurrence of this hotel in the prestigious hotel chain. This is the first "Hilton", "Marriott", "Radisson", "Forte", "Kempinski", "Holiday Inn", "Intercontinental", "Ramada", "reconciles" etc. The trademark of these firms a reliable confirmation of the high level of service.

Standard set of services depending on the "star"

1 * - requires minimal comfort. Located in unremarkable places. As a rule, the hotels of this class is very small - up to 10 rooms. Meals are not provided, but sometimes for a fee, you can get a decent breakfast. Facilities may be on the floor. Entry after the morning often denied.

2 * - typically offered to travelers on a budget tour routes. According to European and American standards, the room should be a bathroom and TV, but for the TV remote, you may have to pay. Restrictions on access to the hotel at night there. Continental Breakfast. Sometimes the restaurant is located in the lobby of one of the floors.

E * - the most common type of hotels. Amenities in the room, in the bathroom there are a small piece of soap and shampoo, sometimes with a hairdryer. There are telephone and television, often - a mini-bar, air conditioning. There is a pattern: the best location of the hotel, the poor set of its services, lower the level of comfort.

4 * - awarded for a high level of service. Hotels in this class designed for people with average incomes by European standards. Category provides a good location: in the heart of the city or on the beach front.

Ideally, the obligatory: parking, free gyms, tennis courts and swimming pools, hotel shows, discos. Facilities: hairdryer complete with bidet and toilet, air conditioning, color TV with remote control, refrigerator, mini-bar, air conditioning, in-room safe, be sure to phone the HSE.

5 * - Fully compliant to resemble a self-contained town with the necessary infrastructure: a few bars and restaurants (with European and national cuisine), a night club, shops, barber shops and beauty parlors, laundry rooms, fitness facilities and business centers, swimming pools. Rooms - from single rooms with one bed to junior suites. For business travelers there is executive-suites - with a multi-channel telephone, computer, fax machine and a meeting room. The room has everything: air-conditioning, mini-bar, telephone, color TV, etc. A large bathroom with bidet, large recumbent bathroom often - Jacuzzi tub and separate shower. The customer has an extensive arsenal of cosmetic products, as well as bathrobes and bedroom slippers.

Superior Deluxe (S.Dlx.) Conventionally corresponds to the "star" 5 * +:

Expensive luxury hotel, often in the form of a palace (palace), which offers the highest standard of service, accommodation and facilities. Elegant and refined public spaces. The prestigious location. Hotels in this category are the best hotels in the world.

Deluxe (Dlx.) conventionally corresponds to the "star" 5 *:

Hotel of this class are very similar to class hotel Superior Deluxe, but with the difference that they are not huge and they have a reasonable price. The hotel of this class, you can safely recommend to even the most demanding of service to clients.

Moderate Deluxe (M.Dlx.) Conventionally corresponds to the "star" 5 *:

Very similar to the previous class, but with certain disadvantages. In some cases, there is not such a chic appearance in Deluxe. Sometimes the hotel all good: and the famous and elegant, and is conveniently located and the service at the highest level, but is such a class because of not so favorable reputation in the past. For example: the first hotel was opened as a hotel with low to medium category, and then the service improved, repaired, rebuilt, and has translated into a higher category - this inn does not give a very high grade, as higher category should immediately build a new hotel that meets all the standards of the proposed class.

Superior First Class (SFC) conventionally corresponds to the "star" + 4 *:

The hotel is above average. Maybe exceptionally well restored old hotel, but more often - it's a nice modern hotel, especially designed for first-class, having some good quality features. Rooms and public areas are tastefully furnished and very comfortable. Hotel of this class is most often recommend to clients the upper middle class, this hotel may well meet the needs of highly demanding customers.

First Class (FC) conventionally corresponds to the "star" 4 *:

A comfortable hotel with standard rooms, entertainment and public spaces. Can have a level or wing with suites. These hotels are very good for luxury group tours.

Limited-Service First Class:

This hotel, offering quality First Class, but limited to the extra amenities and services. Breakfast is served in a small, informal restaurant in the hotel, and evening cocktails - in the hotel lobby. Full board (lunch and dinner) such hotels can not provide at all.

Moderate First Class:

In fact, hotels Class 1 (First Class), with comfortable but unpretentious rooms and public spaces. Can not be certain amenities (eg, restaurants). Well these hotels are suitable for customers who want to save.

Superior Tourist Class (STC) conventionally corresponds to the "star" 3 * +:

initially - board, but in very good condition, the rooms are very functional - all the necessary amenities, modestly but neatly furnished, although some may meet the standards of the First Class. Meeting rooms can be very small or even non-existent, often simply as a passageway or corridor, but very nicely decorated.

Tourist Class (TC) conventionally corresponds to the "star" 3 *:

Recommended for low-cost group tours with modest demands for comfort and service. All the minimum in-room amenities are.

Moderate Tourist Class:

Low-budget hotel, often quite old and not in very good condition. Clients must be warned of what to expect and what will not be there. Minimum facilities (toilet / shower / sink) in the room is.

By unclassified hotels and guesthouses may not necessarily refer only the worst part of it is very small, cozy, neat and with the "highlight" of the institution. More often than not, a large number of unclassified otelchik can be found on the small ski resorts.

Apartments

Type of rooms in hotels, on your registration form close to modern apartments, including space for food preparation (food cost is usually not included in the room rate).

Cabana

Construction on the beach (or the pool), such as bungalows, standing apart from the main building, and sometimes fitted as a bedroom.

Bungalow (Bungalow)

This detached house is available, usually categories below.

References:

Skobkin SS The practice of service in the hospitality industry and tourism Textbook / SS Skobkin. - M. ​​Masters, 2007. - 493 p.